This privacy notice explains how Cactus Academy handles personal data for its language courses and tutoring services. It is written to help you understand what we collect, why we use it, and how to exercise your choices and rights.
You may ask to access, correct, or delete certain personal data, and you may object to or restrict some processing where the law allows it. If you want to review or update information you submitted, we will assess the request and respond according to the applicable legal rules and the nature of the data involved.
To protect your information, we may need to confirm your identity before acting on a request. Some requests can be limited by legal duties, recordkeeping needs, or the fact that certain data is necessary to provide the service you asked for.
Contact and enrolment records are retained for the period needed to manage the inquiry, course administration, follow-up, and any legal or accounting obligations that apply. When data is no longer needed, it is deleted, anonymized, or otherwise handled according to our retention practices.
If we make material changes, we will update the policy on the website and use a reasonable method to draw attention to the change when appropriate. The revised version applies from its stated effective date.
Depending on how you use the site, we may process your name, email address, phone number if you provide it, inquiry message, learning goals, and level or schedule preferences. We also process limited technical data such as server request metadata and browser or device information to keep the site secure and deliver it properly.
We receive personal data when you submit a contact form, send an email, call us, or use an online consultation or other booking channel. Technical data is collected through normal website operation and security controls.
Confirmed cookies support essential site operation and store privacy preferences. We do not confirm analytics or marketing cookies as active on this site.
We use cookies for essential site operation and to remember privacy preferences. Where your browser allows it, you can block or delete cookies, but some site functions may not work as intended if essential cookies are disabled.
Data processing overview
This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.
We process personal data to answer course inquiries, assess level and schedule preferences, arrange group matching, confirm course terms, manage enrolment, and support scheduled lessons and progress review. We also use data for website security, technical delivery, and to maintain records needed for administration and compliance.
We may share data with service providers that help us operate the website, respond to inquiries, support technical delivery, or maintain security. These recipients are expected to use the data only for the services they provide to us and under appropriate confidentiality obligations.
We may disclose personal data when required to comply with law, lawful requests, or to protect rights, security, and the integrity of our services. Any disclosure is limited to the purpose that makes it necessary.
